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Refund and Returns Policy
Effective Date: 28/11/2024

Thank you for purchasing from PHP Maker Lab. We are committed to your satisfaction and aim to provide high-quality products and services. Please read our refund and returns policy carefully.

1. Eligibility for Refunds
Due to the nature of digital products, we provide refunds only under the following circumstances:

• The product you purchased is completely non-functional, and the issue cannot be resolved.
• The product description significantly misrepresented its functionality or features.
• You mistakenly purchased the same item more than once.
• To qualify for a refund, you must submit your request within 2 days of purchase and provide detailed information about the issue.

2. Non-Refundable Cases
Refunds will not be issued under the following conditions:

• You no longer need the product after downloading it.
• Compatibility issues with your specific environment that were not described in the product details.
• Failure to install or use the product correctly unless due to a fault in the product itself.
• Claims made beyond the specified refund request period.
• Customization services or consultation fees.

3. Refund Process
To request a refund, please contact us at refund@phpmakerlab.com with:

• Your order details (e.g., invoice number, order date).
• A clear explanation of the issue.
• Screenshots or other evidence of the problem, if applicable.
• We will evaluate your request and respond within [3-7] business days. If approved, refunds will be processed through the original payment method.

4. Product Support and Resolution
Before requesting a refund, we encourage you to contact our support team to resolve any issues. Many problems can be fixed with updates, installation guidance, or proper configuration.

5. Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Please review this policy periodically for any changes.

If you have any questions or need further assistance, please don’t hesitate to contact us at support@phpmakerlab.com.

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